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If an order arrives damaged, please inform us within 48 hours of receipt. We will take the appropriate steps to replace or refund the damaged goods.
Unless goods are defective, we are not obliged to take back orders already delivered.
Every effort has been made to show the product colours as accurately as possible however, as many are made by hand there are sometimes subtle variations, adding individuality to the product.
All import charges, duties and fees to be paid by the customer. Pinyin Press will not be responsible for orders delayed due to custom issues.